Name: UXBase - Professional Web Design Agency
Address: Poblacion, Makati City, Metro Manila, Philippines
Telephone: +63 917 707 7777

Introduction

UXBase Web Design Agency ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website uxbase.company and use our web design and digital marketing services.

By accessing or using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services. We reserve the right to update this Privacy Policy at any time, and we will notify you of any changes by posting the new Privacy Policy on this page.

This Privacy Policy applies to all information collected through our website, mobile applications, and related services. It does not apply to information collected by any third-party websites, services, or applications that may be linked to or from our website.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account or create a profile
Request information about our services
Subscribe to our newsletter or marketing communications
Fill out forms or surveys on our website
Contact us directly through phone, email, or contact forms
Schedule consultations or meetings
Purchase or contract for our services

This information may include:

Name and contact information (email address, phone number, mailing address)
Company information and job title
Project requirements and preferences
Payment and billing information (processed securely through third-party providers)
Communication preferences and marketing consent

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

IP address and geographic location
Browser type and version
Operating system
Pages visited and time spent on each page
Referring website addresses
Click patterns and user interactions
Device information (screen resolution, device type)

This information helps us understand how visitors use our website and improve user experience.

How We Use Your Information

Service Delivery

We use your information to:

Provide, maintain, and improve our web design and digital marketing services
Process transactions and manage your account
Communicate about your projects and provide customer support
Fulfill our contractual obligations and deliver requested services
Provide project updates and progress reports

Marketing and Communications

With your consent, we may use your information for:

Sending newsletters with design tips, industry insights, and company updates
Notifying you about new services, special offers, and promotions
Conducting surveys and gathering feedback
Personalizing content and recommendations based on your interests

Website Improvement

We analyze automatically collected information to:

Understand user behavior and preferences
Optimize website performance and loading speeds
Improve website navigation and user interface design
Identify and fix technical issues
Develop new features and services

Legal and Security

We may use your information to:

Comply with legal obligations and court orders
Protect against fraud, security threats, and unauthorized access
Enforce our terms of service and prevent misuse
Resolve disputes and investigate complaints

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in:

Website hosting and cloud storage
Payment processing and billing
Email marketing and communication platforms
Analytics and website optimization tools
Customer support and live chat services

These providers are contractually bound to protect your information and use it only for specified purposes.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change and provide the new privacy policy if material changes occur.

Legal Requirements

We may disclose your information if required by law or in response to:

Valid legal process (court orders, subpoenas, warrants)
Government investigations or regulatory requests
Protection of our rights, property, or safety
Protection of users' rights and safety

With Your Consent

We may share your information with third parties when you give explicit consent for specific purposes, such as:

Partner integrations you request
Professional references or case studies (with permission)
Third-party services you explicitly authorize

Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

SSL/TLS encryption for data transmission
Secure cloud hosting with regular backups
Regular security updates and patches
Firewall protection and intrusion detection
Access controls and authentication systems

Operational Safeguards

Limited access to personal information on a need-to-know basis
Employee training on data protection practices
Regular security audits and assessments
Incident response procedures
Secure data disposal processes

Important: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any security breaches that may affect your information.

Your Rights and Choices

You have several rights regarding your personal information. To exercise these rights, please contact us using the information provided at the end of this policy.

Access and Information

You have the right to request access to the personal information we hold about you, including details about how we use it and who we share it with.

Correction and Updates

You can request corrections to inaccurate or incomplete personal information. We will update your information promptly upon verification.

Deletion

You have the right to request deletion of your personal information, subject to legal obligations and legitimate business interests that may require retention.

Marketing Preferences

You can opt out of marketing communications at any time by:

Using the unsubscribe link in our emails
Updating your preferences in your account settings
Contacting us directly to request removal from marketing lists

Data Portability

You have the right to receive your personal information in a structured, commonly used format and transmit it to another service provider where technically feasible.

Cookies and Tracking

You can control cookie preferences through your browser settings or our cookie consent tool. See our Cookie Policy for more details.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and provide personalized content.

Types of Cookies We Use

Essential Cookies

Required for basic website functionality, including navigation, form submissions, and security features. These cookies cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our website by collecting anonymous information about page views, time spent, and navigation patterns.

Marketing Cookies

Used to deliver personalized advertisements and track the effectiveness of our marketing campaigns across different websites.

Functional Cookies

Remember your preferences and settings to provide a more personalized experience, such as language preferences and user interface customizations.

Managing Cookie Preferences

You can manage your cookie preferences through:

Our cookie consent banner when you first visit the website
Your browser's cookie settings and privacy controls
Third-party opt-out tools for specific advertising networks

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention Periods

Account Information: Duration of account plus 7 years for legal compliance
Marketing Data: Until you opt out or 3 years after last engagement
Website Analytics: 26 months maximum for aggregate data
Customer Support: 3 years after case resolution
Transaction Records: 7 years for tax and legal purposes

Automatic Deletion

We implement automated deletion processes for:

Inactive user accounts (after 2 years of no activity)
Expired marketing consent records
Temporary session data and logs
Duplicate or redundant information

International Data Transfers

UXBase Web Design Agency is based in the Philippines, but we may transfer and process your information in other countries where our service providers or partners are located. When we transfer your data internationally, we implement appropriate safeguards to ensure your information is protected.

Transfer Safeguards

Contractual agreements with service providers ensuring data protection standards
Use of cloud services that comply with international data protection frameworks
Regular audits and assessments of third-party data handling practices
Implementation of encryption for data in transit and at rest

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us:

UXBase Web Design Agency

Address

Poblacion, Makati City
Metro Manila, Philippines

Phone

+63 917 707 7777

Email

[email protected]

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM PST

Data Protection Officer

For specific privacy-related inquiries or if you wish to exercise your data rights, you can contact our Data Protection Officer directly:

DPO Contact:

[email protected]

We will respond to your privacy requests within 30 days or as required by applicable law.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will:

Post the updated policy on our website with a new "Last updated" date

Notify existing users via email about material changes that affect their rights

Obtain new consent if required for new uses of your personal information

Maintain previous versions of the Privacy Policy for reference

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Legal Basis for Processing

In accordance with applicable data protection laws, we process your personal information based on the following legal grounds:

Consent

You have given clear consent for us to process your personal information for specific purposes, such as marketing communications or newsletter subscriptions.

Contract Performance

Processing is necessary for the performance of a contract we have with you, such as providing web design services or processing payments.

Legitimate Interests

Processing is necessary for our legitimate interests, such as improving our services, preventing fraud, and understanding user behavior to enhance website functionality.

Legal Obligations

Processing is necessary for compliance with legal obligations, including tax reporting, financial record keeping, and responding to lawful requests.